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Meet the Service Manager

Ryan Robinson

manager-scarborough.jpgHere's another service manager that starts right from the beginning - at his family's property in Maine, spending a lot of time in and around tractors. Ryan Robinson heads our Scarborough, Maine, service shop, and when he recalls his childhood in Aroostook County, Maine, he can definitely smell Diesel. Ryan studied mechanical engineering at UMaine, Orono, and while he was in college, he worked at a construction company. After graduating he went straight to Milton CAT in Brewer; his first job there was as an assistant shop supervisor; next, he was a field service dispatcher, followed by 11 years as a shop supervisor.

A real believer in all the opportunities Milton CAT offers, Ryan jumped at the chance to relocate to Scarborough to take the Service Manager position. He summarizes the Milton CAT advantages as follows:

"At Milton CAT, you're surrounded by people who help you succeed; you have all the resources and the facilities you need to do great work, and the parts availability has no equal."

How about his management philosophy? Ryan says that he takes into account each individual's experience and level of knowledge when he's dealing with them, adding, "I believe it's very important to allow people to learn to act independently, because that grows their skills and their confidence." And he states, "I definitely have an open-door policy - I want everyone to feel free to come to me with any issues or concerns."
 

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