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Meet the Service Manager

Bill Griffin


To North Reading Service Manager Bill Griffin, building strong relationships with customers is one of the most important aspects of the job. From the very beginning of his career, he recognized how crucial networking is. Throughout his 38 years at Milton CAT, Bill has formed long lasting relationships with his customers. He still maintains close connections with customers that he met during his first year of work. “My customers know they can rely on me.” Bill’s long history with customers allows him to better understand the unique challenges they face so he can provide them with the right repair at a great value.
 
Bill has worked in the industry since he graduated high school and has a passion for the work he does. “I’ve been mechanically inclined my entire life.” Bill has taken on several different Parts and Service roles during his time at Milton CAT. He began his career as a store supervisor, then spent 10 years as a Product Support Consultant. He worked in the Milford undercarriage and weld shop for 9 years before becoming a Parts Manager. Bill’s experience in various positions gave him great insight into the company and made him the successful Service Manager he is today.
 
As an involved manager, Bill has an open-door policy and encourages his team to reach out whenever they need. He describes himself as a “fair but tough” manager. Bill expects individuals to give the same level of effort as he gives. He gets to know each member of his team by constantly communicating. Through his understanding of each individual’s strengths and weaknesses, Bill is able to foster a supportive and productive culture in the North Reading facility.

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