Meet the Service Manager
“The Service Department is where I always wanted to be”, explains Milton CAT’s North Reading, MA Service Manager, Alyssa McLaughlin as she goes over her history with Milton CAT. Growing up, Alyssa’s father owned a home improvement/construction business and that generated Alyssa’s interest in machines.
After graduating from Fitchburg State University in 2011 with a Business Management degree, Alyssa joined Milton CAT in a role as a “Key User” that supported the technicians with their computers and software. She was quickly brought onto the Service Department’s ERP (Enterprise Resource Planning) team as a Lead SME (Subject Matter Expert) for the Massachusetts and Rhode Island territories. Taking her IT experience Alyssa moved into the IT department working on the Help Desk and then moved into a Project Manager role. When a position opened up as a Service Supervisor in North Reading, Alyssa jumped at the chance and after a short time as the Service Supervisor she was promoted to her current role as Service Manager.
Alyssa sees many benefits to working at Milton CAT, “CAT is the best of the best – at Milton CAT we have the best access to parts, tools, and equipment, and if you work hard your value as an employee will be recognized and rewarded – it’s a great place to make a career!”
When asked about her management philosophy, Alyssa shares, “As far as my management philosophy, I like to think that communicating well to your team, your customers, and your peers plays a huge role in success and happiness. I am also a firm believer in always continuing your education – both in the classroom and on the job. I try to empower my team to think outside of the box and come up with new ways to do things that result in better processes which eventually makes the operation run more efficiently.”